Customer support / 01
Frequently asked questions
Clear answers about our manufacturing model, engineering support, packaging, delivery, quality controls, and material capabilities.
ManufacturerDirect production support
6-person R&DDesign and development team
Final inspectionBefore every shipment
Topic 01
Company & engineering
How we are organized and how our technical team supports new requirements.
01Are you a trading company or a manufacturer?
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We are a manufacturer. Our production, quality control, engineering support, and order preparation are coordinated through our own manufacturing operation in Xingtai, Hebei.
02Do you have your own R&D team?
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Yes. We have a six-person professional design and development team. We can review drawings, recommend materials, and customize products around your application requirements.
03Why should we choose Xingtai Oubei?
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Our company combines advanced production equipment, complete scientific testing instruments, strong technical capabilities, and large-scale production capacity for stable repeat supply.
Topic 02
Orders & delivery
Practical information for packaging, stock orders, and production lead times.
04What packaging options do you offer?
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We offer standard packaging options and can also customize labels, bags, cartons, and packing formats according to your requirements.
05What is your typical delivery time?
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Stock items can typically be dispatched within 3 days. Larger or custom production orders usually require about 10-20 days, depending on quantity, tooling, and the production schedule.
Topic 03
Quality & materials
Checks and compound families available for industrial sealing applications.
06How do you guarantee product quality?
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We confirm a pre-production sample before mass production and perform final inspection before shipment. Material, dimensional, and visual checks are matched to the product and customer specification.
07Which materials can you produce?
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Our material capabilities include NBR, FKM (Viton), EPDM, silicone, neoprene (CR), natural rubber, IIR, SBR, ACM, AEM, FVMQ, FFKM, liquid silicone rubber, and related custom compounds.
Engineering support
Still need a technical answer?
Our team can review your drawing and operating conditions, then recommend a material and manufacturing path.
